In the rapidly developing and differentiating hotel industry; It is our hotel policy to closely follow the technology with the awareness of continuous improvement, to use the environmental conditions well, to ensure food safety, to keep the teamwork with trained personnel in the foreground, to integrate friendliness and trust with customer satisfaction and to offer superior quality service in a planned and continuous system.
To realize continuous improvement by making use of the developing technology in our services. To be sensitive to environmental conditions.
To show sensitivity to hygiene rules and food safety in our food production. To provide quality service with trained personnel.
To keep friendliness and trust at the forefront of all our services. To provide service above customer expectations in customer satisfaction. To fully meet the legal requirements and regulations. We have adopted high quality service as a principle.
As Shah residence hotel, we ensure that our guests have a safe and comfortable stay by meeting all their needs and expectations in the best way. We carry out the necessary work to keep customer satisfaction at the highest level by constantly improving and renewing our team according to the changing conditions of the day.
Shah Residence Hotel, with its senior management and team, offers its guests innovative, professional service quality that acts with team spirit.
To be the pioneer of our sector by providing unconditional customer satisfaction with our quality and innovative services.
To protect our principle of mutual respect and honesty in our behavior towards our guests and employees, To be aware of our responsibility towards society, the natural environment and humanity, To create new employment areas with continuous investments, To implement the opportunities of the information age in all our service areas, To meet the needs and expectations of our guests with a higher quality service understanding than they expect Meeting is our main goal.
As Shah residence hotel, we continue to develop and improve our institutions and processes, and carry out comprehensive studies in order to provide the best service to our guests.
In order to produce fast and effective solutions in line with the needs of our customers, to provide the best service and to meet their expectations at the highest level, we adopt a Guest Oriented approach as all shah residence hotel employees.
